Terms & Conditions

We always aim to keep our Terms and Conditions simple, easy to follow, understand and avoid too much legal jargon. The desired outcome is You’ll read them in full and have a better understanding of our relationship.

By using any of our Services, You are agreeing to these terms and conditions.

Signing Your claim form and returning it back to us means You agree to all of the terms and conditions listed within.

  1. Definitions
    1. In these Terms and Conditions “We”, “Us” and “Our” refer to MarriageClaims.co.uk
    2. “You” and “Your(s)” refers to You, Your spouse and/or Your nominated representative using our Services on Your behalf, and Services provided via our website, MarriageClaims.co.uk, that require You to enter personal information.
    3. “Claim” refers to the overall process of You instructing us to recover overpaid tax from HMRC and the steps required to perform our Services
    4. “Claim Form” refers to the signed instruction You have given us to act on Your behalf to recover any overpaid tax from HMRC.
    5. “Refund” means all amounts paid or to be paid by HMRC to You in completion of Your Claim, being the total value of the benefits to You, monetary or otherwise, including any offset against any other liability You have to HMRC.
    6. “HMRC” means Her Majesty’s Revenue & Customs.
    7. “Services” means any action we take or are required to perform in order to make and/or conclude Your claim.
  2. Our Fees
    1. We may receive refunds from HMRC on Your behalf. You authorise us to deduct charges in accordance with our fee, prior to making payment to You.
    2. Our standard fee is 42% of any refund we obtain for You.
    3. A minimum fee of £75 will apply to any successful claim. Where the refund from HMRC does not cover this, we will not ask You to pay any additional charges and the claim will be closed. We reserve the right not to contact You in this instance.
    4. If a refund of tax was already in the process of being issued to You prior to You claiming with us and has subsequently been issued to us as a result of a claim You have made with us, our fee as outlined in 2.2 and 2.3 will still apply on the entire refund.
    5. If You can provide satisfactory evidence that a specific amount of money was in the process of being refunded to You by HMRC prior to You claiming with us, which was not related in any way to the purpose for which You instructed us for, we will consider a partial refund of our fee but are under no obligation to do so.
    6. If You ask us to re-issue a cheque we have sent to You, we will charge You a £19.99 fee. Where the value of the cheque is under £19.99 We will not issue a replacement cheque as the charge for issuing will exceed the value of the payment you would receive. We will not charge You this fee if we have made a mistake that requires Your cheque to be re-issued.
    7. Following the issue of a refund, if we do not hear from You after a further 12 months and Your cheque remains un-cashed, we will close Your file and You agree that we will dispose of Your refund as we see fit, including to a charity of our choice.
    8. In the event that no monetary refund is deposited into our account by HMRC but a payment has been made to You directly, our invoice at the fee rate detailed in clause 2.2 & 2.3 shall be payable within 14 days from the date of invoice.
    9. If You fail to make a payment under the due date at clause 2.8, then, without limiting any other rights or remedies available to us, You may at our discretion have to pay interest on the overdue sum from the due date until payment of the overdue sum, whether before or after judgment. Interest will accrue each day at 4% a year above the Bank of England’s base rate from time to time, but at 4% a year for any period when that base rate is below 0%.
    10. In the event that a refund that is applied for by the company on your behalf is paid by HMRC directly to you, or credited to your tax account, or in any other way transmitted to your benefit, the fees stated in 2.2 and 2.3 above shall become due and payable within 7 days of such benefit being transmitted by HMRC.
  3. Your Obligations
    1. You agree to co-operate with us so that we can provide the Services in accordance with our obligations.
    2. You must grant any permissions, consents or otherwise that we need and must give us access to any and all relevant information and any other matters which we need to provide the Services.
    3. You agree to provide the information that we ask for promptly and to make sure that this information is true, accurate, correct and complete to the best of Your knowledge, including taking all the necessary steps to get this information from other sources if required.
    4. It is Your responsibility to ensure that You are eligible to make a claim and that all information You provide is complete and accurate;
    5. By registering, You warrant that You have obtained the express consent of Your spouse or civil partner to use our Services. You agree to indemnify us and hold us harmless for any actions, claims, demands, costs, expenses, losses, damages or liabilities of any kind that we incur as a result of or in connection with Your failure to obtain such consent.
  4. Our Obligations
    1. We will accurately process all the information You provide to us and take all actions necessary in connection with the provision of our Services as quickly as is reasonably possible.
    2. We maintain high standards of conduct in our dealings with government departments and others. We will decline to provide a Service if we believe that doing so may breach those standards. We will notify You as soon as we can if we decide not to provide a Service.
    3. If You do not provide all the relevant information in our requested time frames when we agree to provide a Service, we cannot be held liable for the outcome of Your tax refund claim.
  5. What We Claim Back For You
    1. When You make a claim with us, it is a general claim for an overpayment of tax and not a claim for a specific expense such as uniform.
    2. We will recover any tax You have overpaid in the tax years stated on the claim form. Overpayments of tax can arise from many factors including, but not limited to:
      1. Not having the correct expenses in Your tax code (such as an allowance for uniform).
      2. Being put on an incorrect tax code or any other coding errors.
      3. Being taxed when Your income was below the tax-free personal allowance.
      4. Being emergency taxed in a new job.
    3. Our fee will apply to any tax You have overpaid as a result of any of the reasons above.
  6. Our Obligations In Processing Your Claim
    1. On receipt of the signed claim form we will assess Your claim (based on whether the claim appears to meet HMRC’s publicly listed eligibility requirements)
    2. We will usually submit Your claim to HMRC for processing within 7 working days of Your completed claim form being signed, however we do not guarantee this. During busy periods, it may take longer than 7 working days to submit Your claim to HMRC.
    3. Where further information or clarification is required in relation to any aspect of Your claim, we will always try to contact You. However we reserve the right to not contact You, and instead:
      1. Cancel Your claim.
      2. Put Your claim on hold indefinitely.
      3. Remove any parts of Your claim that are in question, before submitting it to HMRC.
    4. Submit Your claim to HMRC using the information You provide, in the knowledge that You have provided it and that You are responsible for any errors and/or inaccuracies in it and not hold us liable for any errors that result in HMRC issuing an incorrect refund of tax, You becoming responsible for underpayments of tax or Your claim being refused altogether.
    5. We reserve the right to make any required amendments to Your claim form prior to submitting it to HMRC.
    6. HMRC may request further information from You in order to process Your claim. Where possible, we will help You with this however the ultimate responsibility to provide HMRC with any requested information is Yours. We will not be responsible for any delays in Your claim as a result of You not doing this.
  7. Disclaimer
    1. MarriageClaims.co.uk is not responsible for any adverse affect on You where;
      1. You have provided information which that is false, incorrect, inaccurate, insufficient or misleading in any way.
      2. You have already applied for and/or received a refund of tax prior to making a claim with us.
      3. You owe money to HMRC.
      4. HMRC has information that is different to that provided by You.
      5. If HMRC determine that a refund of tax has been made incorrectly and asks for it to be paid back. We are under no obligation to refund our fee in this instance however where possible, we will do so.
    2. You are aware that You can submit a claim directly to HMRC for free however by claiming with us, You are agreeing to use our Services to recover any overpaid tax to You.
    3. We do not provide advice on finances, accounts, taxation or legal implications nor do we act as a HMRC tax agent. The Services are provided solely for the purpose of assisting You in submitting a claim for the marriage allowance. You acknowledge that we do not make any representations as to whether You will receive a full or partial tax.
  8. Your Estimated And Actual Refund
    1. When You submit a claim with us, we will provide You with an estimate of the tax refund we believe we can recover for You. This estimate is not to be used as a guarantee in any way of the amount of money we can recover for You.
    2. We will not be held liable for any instances in which the actual tax refund is below the estimated amount, or if Your claim does not result in a refund at all.
  9. Your Application And Consents/Authorities
    1. When You complete an online application for a tax refund from “MarriageClaims.co.uk” Your answers will be used to populate pre-printed submission forms. These forms once checked and verified are sent to HMRC. You can request a copy of the completed forms by writing to admin@marriageclaims.co.uk with Your full name, NI number, date of submission and reference number.
    2. By signing the online application for a tax refund, You consent and agree to the following:
      1. To Claim repayment of any amounts overpaid by You during the specified tax years.
      2. If no refund is applicable, You request HMRC to still perform a reconciliation for each specified tax year to ensure the year ahead is balanced.
      3. You authorise HMRC to disclose information to us in relation to the specified tax years.
      4. You agree that we will act on Your behalf.
      5. You confirm that the information You have provided is correct to the best of Your belief.
      6. You unconditionally assign any overpayment to us.
      7. You agree the contract is between Yourself and MarriageClaims.co.uk. HMRC has not seen the terms of the contract and the inclusion of these terms as part of Your repayment claim should not be taken to imply that HMRC endorses or otherwise approves of these terms.
      8. You confirm that we are not tax advisers.
  10. Repayments Made By Us To You
    1. We will issue Your repayment via cheque or bank transfer only once we have cleared funds from HMRC. Cheques will be sent to the address You provide on Your claim form.
  11. Cancelling Your Claim
    1. We reserve the right to cancel Your claim at any stage, without any obligation of providing We will notify you of the cancellation and the reason in a durable form.
    2. You have 14 days to request cancellation of Your claim after we have received Your signed claim form, this can be done over the phone, in writing either by letter or email or in person
    3. If You cancel your claim after the 14 day cooling off period We may charge a flat rate fee of £300 for work undertaken on your claim.
    4. If you wish to cancel your claim after HMRC has confirmed a refund is owed to you, or HMRC has issued a refund to you, we still reserve the right to charge our fees as outlined at 2.2.
    5. Under no circumstances whatsoever shall we be held responsible or liable for any damages as a result of our decision to cancel Your application or submit an amended application form to HMRC in accordance with clause 6.
  12. Data Protection And Money Laundering
    1. For full details of how we process Your data, please refer to our Privacy Policy
    2. Any personal data You provide to us will only be used to carry out our Services.
    3. During the claim we may contact You by using any contact details You have provided.
    4. In order for us to comply with Money Laundering Regulations, we may be required to verify Your identity before we can provide the relevant service to which this legislation applies.
    5. In some instances, we may ask for additional documentation from You (such as passport, driving licence etc). We reserve the right to withhold any payment due to You until Your identity has been confirmed.
  13. Liability And Indemnity
    1. Our liability under these Terms and Conditions, and in breach of statutory duty, and in tort or misrepresentation or otherwise, shall be limited as set out in this clause. The total amount of our liability is limited to the total amount of Fees payable by You under the Contract.
    2. Under no circumstances will we be held liable for any tax which is due to HMRC from You, after HMRC have carried out a reconciliation of Your tax account in respect to the tax years You have applied for a tax rebate.
  14. Severance
    1. If one or more of these Terms and Conditions is found to be unlawful, invalid or otherwise unenforceable, that / those provisions will be deemed severed from the remainder of these Terms and Conditions (which will remain valid and enforceable).
  15. Other Important Terms
    1. If we do not insist immediately that You do anything You are required to do under these terms, or if we delay in taking steps against You in respect of Your breaking this contract, that will not mean that You do not have to do those things